NaturaRx Return Policy
Please read all paragraphs before you return an order!
If you have any questions or concerns please call us at (800) 284-8880 or send an email to customerservice@NaturaRx.com.
We value our relationship with you and offer an Unconditional 100% Guarantee of Satisfaction for all of our products. Under this policy, if you are a U. S. RETAIL customer, you may return to Natura Health Services, Inc. within 30 days, products that you purchased directly from us for a full refund of the purchase price paid, less freight charges. No questions asked! We are unable to accept returns for international orders.
Both RETAIL and WHOLESALE Customers who wish to return a product that was purchased from Natura Health Services, Inc. must first obtain approval from Natura Health Services, Inc. and we will issue a Return Material Authorization (RMA) number which must be marked on the outside of the return package. To obtain this number, please call us at 1-800-284-8880.
Please read the following paragraphs before returning items:
- All shipping charges incurred for returning merchandise is the sole responsibility of the customer, unless it is the error of Natura Health Services, Inc. For added assurance that your return reached us, you may wish to add delivery confirmation or other tracking service to the package being returned.
- Please open all boxes immediately and check for contents and damage. We must know within 5 business days of receipt of any damage/problems.
- If the packaging appears damaged on the outside, please refuse delivery from the carrier or please make sure that if you sign a proof-of-delivery that you include a note stating that the package is/appears damaged.
- If you do accept a damaged shipment, please inform us immediately.
- Any order shipped with free shipping will be billed for shipping if the item is returned.
Credits generally occur within 7 to 14 days after we receive the return.
- If you purchased a Natura Health Services, Inc. product from a store or other merchant, you must make the return to that same vendor.
If you are a MERCHANT selling Natura Health Services, Inc. products, unless the product is defective or damaged or the return is a direct result of a Natura Health Service, Inc. error, all sales are final and no refund will be given. If a customer returns a product to the merchant for any reason of dissatisfaction, Natura Health Services, Inc. will replace the product to the merchant upon the next order.
If you have any problems with your order, please don’t hesitate to contact us:
Phone: (800) 284-8880 or (480) 451-0168
Email: customerservice@NaturaRx.com
Copyright © 2001 - 2009 by Natura Health Services, Inc.
